Skip to content

"Target element no longer found on this page"

Fix a tooltip, highlight or tour step that can't find the thing on the page it's meant to point to.

Who can do this: All Flook users

Why this happens

Flook remembers the element you picked by how it's built on the page. If your website changes, for example after a redesign or when a button is renamed, Flook may not be able to find it any more.

It can also happen when:

  • the element only appears after something else, such as opening a menu or signing in
  • you're looking at a different page from the one the item was made on.

Steps

  1. In the Flook Builder, go to the page where the item should appear.
  2. Click List Tours and Widgets and open the item.
  3. If you see "… was created on a different page to the one you are viewing", click Navigate to Page.
  4. If you see "The originally selected element for … could no longer be found on the page", click Change Selection (the target icon) at the top of the page.
  5. Click the right element on the page.
  6. Click Save.

What your visitors see in the meantime

  • Tooltips and highlights don't appear.
  • Tour steps appear in the middle of the screen instead of next to the element.

Tips

  • If the element is still there but has changed, try Element Targeting on the Advanced tab. See Choose which element an item points to.
  • If the element only appears after an action (like opening a menu), do that action on the page before you click Change Selection.