Skip to content

I can't sign in or reset my password

Solve common problems signing in to the dashboard or the Flook Builder.

Who can do this: All Flook users

Reset your password

  1. Go to app.flook.co and click Forgot your password?.
  2. Enter your Email and click Submit.
  3. Open the email from Flook and click the link.
  4. Enter a New password and click Submit.
  5. Click Login now.

Troubleshooting

"Incorrect email or password"

Check your email address and password, including capital letters. If you're still stuck, reset your password.

"There was an error sending a forgot password request."

Check you've entered the email address you signed up with, then try again.

The link may have expired or already been used. Click Request a new one on the Password Reset page, or start again from Forgot your password?.

"This field must be at least 8 characters"

Your new password must be at least 8 characters long and include an uppercase letter, a lowercase letter, a number and a special character. The message tells you which one is missing.

I can sign in to the dashboard but not the Flook Builder

See the troubleshooting section in Sign in to the Flook Builder.

I don't have an account

Click Sign up on the sign-in page, or ask a colleague to invite you to their team. In the Flook Builder, you'll need to sign up in the dashboard first.